- Your reservation has to be prepaid at time of booking or deposit paid depending chosen rate, the paid amount cannot be refunded, if you have a cancellation insurance we will provide
you with all necessary documents for your claim in case of cancellation. The total amount will be charged to the credit card provided
All Bookings have to be guaranteed by credit card
The guest is responsible and free to have or not have bought his own travel and cancellation insurance before organizing his trip, we will assist him with all necessary documents to claim back his money to his insurance in case he has to cancel and is insured, if the guest has no insurance Baan Malinee cannot be held responsible for whatever case or reason of cancellation , the costs can only be refund by an insurance whatever the reason is. The responsibility to have the proper insurance is at the discretion of the guest.